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Our Support Client Platform

AI-Powered Messaging AI Messaging Icon

We reply to messages on your website, help desk, and other platforms using AI, ensuring seamless communication with your customers.

Interactive SMS Conversations SMS Conversation Icon

Send SMS messages not only for notifications but also to engage in conversations to resolve account issues, answer product questions, or handle service requests.

See our frequently asked questions to learn more.

Intelligent Data Collection Data Collection Icon

Each question asked is stored in the system so it can learn from errors. We ensure the customer is satisfied; otherwise, someone will email/text them to fix the issue and escalate to appropriate team members for resolution.

Personnel Organization Personnel Organization Icon

Organize your team by assigning tasks like follow-ups, escalations, and issue resolution. The goal is that the customer gets seamless support without delays.

Capabilities

Urgent Escalation

In case of urgent issues, our AI system can immediately send an SMS or an email to the appropriate team members, detailing the nature of the issue and ensuring a prompt response to resolve critical customer problems.

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Analysis

Our AI will conduct an in-depth analysis of the conversation to gauge customer satisfaction on a scale from 1 to 10. It will detect any negative sentiment or dissatisfaction, allowing you to proactively address any concerns and enhance the customer experience.

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Knowledge Base

With our AI, you can add a variety of resources to help your customers. This includes detailed guides, FAQs, images, and web links, making it easy for customers to find answers and resolve issues independently.

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How We Organize Support Client Teams

  1. Complaint Icon

    Ticket Creation

    Both customers and team members can submit tickets or reports through multiple channels.

  2. Server Analysis Icon

    AI Analysis

    The ticket is sent to our AI system, which analyzes the issue and may request additional information such as screenshots or documentation.

  3. Decision Making Icon

    Decision Making

    Our system processes the information and determines the appropriate action to resolve the issue.

  4. Task Assignment Icon

    Task Assignment

    Based on the team members in your organization, the system sends a task request with an estimated time to accomplish it. Assigned team members can accept or decline the task.

  5. Automatic Allocation Icon

    Automatic Allocation

    An amount is allocated automatically for the task, up to a limit where authorization is required for transactions exceeding it.

Integration Icon Popular Platform Integrations

Our platform seamlessly integrates with popular business tools to streamline your operations and provide a unified experience for managing customer support. To connect platforms from your website contact us.

Manage tickets, customer communications, and account details all in one place. Stay connected and organized effortlessly.

Zendesk Freshdesk Intercom Shopify Stripe Slack
🔒 GDPR Compliant 🇨🇦 Law 25 Compliant 🛡️ SOC 2 Type II

Why Choose Our Support Client Platform?

50% Faster Resolution
24/7 AI Support
95% Customer Satisfaction
∞ Scalability

Industries We Serve

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Healthcare

Streamline patient communications, appointment scheduling, and medical inquiries with AI-powered support.

🛒

E-commerce

Handle order inquiries, returns, product questions, and customer complaints automatically across all channels.

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SaaS

Provide instant technical support, onboarding assistance, and feature explanations to maximize user adoption.

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Financial Services

Secure, compliant customer support for banking, insurance, and investment services with real-time assistance.

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Real Estate

Manage property inquiries, scheduling viewings, and client communications efficiently with automated workflows.

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Education

Support students and parents with enrollment questions, academic guidance, and administrative assistance.

Frequently Asked Questions

How quickly can I set up Fungio Tech for my business? ▼

Most businesses can be up and running within 24-48 hours. Our team will help you integrate with your existing platforms and customize the AI to match your brand voice and industry-specific needs.

What platforms does Fungio Tech integrate with? ▼

We integrate with major platforms including Zendesk, Freshdesk, Intercom, Shopify, Stripe, Slack, and many more. We also provide API access for custom integrations with your existing business tools.

Is my customer data secure with Fungio Tech? ▼

Absolutely. We are GDPR compliant, Law 25 compliant, and SOC 2 Type II certified. All data is encrypted in transit and at rest, and we never share your customer information with third parties.

Can the AI handle complex customer issues? ▼

Our AI is designed to handle 80-90% of common customer inquiries automatically. For complex issues, it seamlessly escalates to your human agents with full context and suggested solutions, making your team more efficient.

Feature 2

Automation Icon Automated Features

Handle missing information requests, broken communication issues, and client suggestions automatically.

Our AI-powered system ensures that you never miss important details. Stay ahead with smart automation.

Ready to Transform Your Support Client?

Start today and revolutionize your support client operations with our AI-powered platform.

Feature 6

Promotion Icon Proactive Outreach

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Send proactive messages to past and potential customers to increase engagement and enhance customer retention.

Utilize targeted communication strategies to boost your business growth.